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Appointments

My healthcare professional didn’t show up. What happens now?

We understand how frustrating this must be for you. Please reach out to us at hello@askcaia.com to let us know. You can rest assured that you will not be charged for this appointment, but we want to make sure you get the care that you need. Please feel free to book an appointment with another practitioner.

We had technical difficulties during my appointment.

We’ve been told perfection is unattainable, but we can’t help striving for it. We recommend ensuring that you are in a location with a strong signal to ensure the highest quality voice and video during your appointment (and we recommend the same to our healthcare professionals). If things went really wrong, please email us at hello@askcaia.com and give us as much detail as you can (like your appointment date, time, browser you were using and IP address if you have it) and we’ll talk to the IT fairies to get it sorted for next time.

I missed my appointment.

We are sorry to hear that. It’s OK, things happen. Unfortunately, our healthcare professional was ready and waiting for you so they still may charge you. Each person has their own penalties so we’ll need to check back with them. If it was something beyond your control, email us at hello@askcaia.com and we’ll see what we can do.

I need to reschedule/cancel my appointment.

On your confirmation email, there is a link to reschedule or cancel your appointment. Please give your healthcare professional as much notice as possible. Please note that some of our healthcare professionals have penalties if you cancel or reschedule too close to your appointment.

I didn’t receive an email confirmation. Is my appointment still booked?

Oh oh! If you don’t receive an email confirmation, please email us at hello@askcaia.com and we can check if the email has gone on holiday in cyberspace or if you need to rebook your appointment.

The type of service I want isn’t available.

It’s tough to know how long any particular issue is going to take. If you’re uncertain what type of appointment to book, start with a standard consultation. You can always book a follow up appointment if you need more time.

Healthcare Professionals

Can I claim Caia appointments back through private health insurance?

It really depends on the type of appointment, your level of insurance and who your private health insurance provider is. We suggest reaching out to your private health insurer directly to confirm your eligibility and the process.

How do I claim my Medicare rebate?

We are currently integrating the ability to automatically reimburse via our platform. For the moment, you can make a claim either online or via snail mail. You can find instructions on the Australian Government Department of Human Services website

Pricing

Does Caia offer bulk billing appointments?

No, we don’t currently offer bulk billing appointments. As we grow we will definitely look at how we can make more healthcare options available.

Does it cost to join Caia?

There is no cost to join Caia. In fact, we do not currently offer a membership model. Book in with the practitioner of your choice as you would for any appointment. What we do strive to offer however, is affordable care to ensure that getting access to a Caia women's health practitioner is available to all. We know that from a pricing perspective we are not there yet, but making Caia affordable is a core part of our mission. Stay tuned for updates to our model that will be coming to further increase the ability for every person to get the support they need at Caia.

Medicare and Private Health Insurance

Can I claim Caia appointments back through private health insurance?

It really depends on the type of appointment, your level of insurance and who your private health insurance provider is. We suggest reaching out to your private health insurer directly to confirm your eligibility and the process.

How do I claim my Medicare rebate?

We are currently integrating the ability to automatically reimburse via our platform. For the moment, you can make a claim either online or via snail mail. You can find instructions on the Australian Government Department of Human Services website

Safety, Privacy and Security

Is my appointment confidential?

Absolutely! You have all the same rights as a regular appointment. It’s just taking place virtually, without the hassle of needing to be in a physical place.

Is the technology secure?

Absolutely. We pride ourselves in a technology platform that is secure, fully compliant with government privacy policies in Australia and completely confidential. All data on the platform is encrypted. Read more about our technology platform and data security at www.askcaia.com/data-security.

Something didn’t feel right about my appointment. Is there something I can do?

We want to make sure we only have trusted healthcare professionals on our platform. If something didn’t feel right about your appointment, please email us at hello@askcaia.com and let us know what happened.